Refund Policy

Effective Date: December 2024

Last Updated: December 2024

1. Return Eligibility

To be eligible for a return and refund, your item must meet the following conditions:

• Returned within 30 days of delivery date
• Item must be in original, unused condition
• All original packaging, accessories, and documentation included
• No signs of damage, wear, or modification
• Original proof of purchase (receipt or order confirmation)

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team within 30 days of delivery
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Securely package the item with all original materials
5. Ship the item using the provided return label

3. Non-Returnable Items

4. Refund Processing

4.1 Processing Time

• Refunds are processed within 5-7 business days after we receive the returned item
• Refunds are issued to the original payment method
• Bank processing may take additional 3-10 business days

4.2 Refund Amount

Your refund will include:

• Full purchase price of the product
• Original shipping charges (if applicable)
• Applicable taxes

5. Return Shipping

5.1 Defective Products

If your item arrives damaged or defective:

• We provide prepaid return shipping
• Expedited replacement or full refund
• No restocking fees apply

5.2 Change of Mind Returns

For returns due to change of mind:

• Customer is responsible for return shipping costs
• Item must be returned in original condition
• No additional fees for processing

6. Exchanges

We currently do not offer direct exchanges. If you need a different product:

1. Return the original item following our return process
2. Receive your refund
3. Place a new order for the desired product

7. Warranty Claims

For items within the 12-month warranty period:

• Contact us for troubleshooting assistance first
• Warranty replacements are handled separately from returns
• Defective items may be eligible for repair or replacement

8. International Returns

For customers outside Philippines:

• Customer responsible for return shipping costs
• Items may be subject to customs duties
• Extended processing time may apply

9. Partial Refunds

Partial refunds may be given in the following situations:

• Items returned with signs of use or wear
• Missing accessories or packaging
• Items returned after 30-day period (at our discretion)

10. Contact Information

For return requests or questions about our refund policy:

• Email: returns@chargecraftpro.ph
• Phone: +63 XXX XXX XXXX
• Business Hours: Monday-Friday, 9 AM - 6 PM (Manila Time)
• Address: ChargeCraft Pro Returns Department, Metro Manila, Philippines

11. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on our website and take effect immediately.